Refund and Return Policy – Shoprame
At Shoprame, your satisfaction is our priority. If something didn’t go as expected, follow the steps below to request a return or refund — quickly and easily.
✅ 1. Timeframe to Request a Return
You can request a return or refund within 30 days of receiving your order.
📦 2. Return Conditions
We accept returns if:
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The product arrived damaged or defective.
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You received the wrong item.
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You changed your mind (product must be unused).
⚠️ Items must be in original packaging, unused, and include all accessories.
📝 3. How to Request a Return
Just follow these steps:
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Email us at contact@shoprame.com with:
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Order number
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Full name
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Reason for return
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Photos of the product (if applicable)
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Wait for our instructions on how to return the item.
🚚 4. Shipping the Product Back
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We’ll provide the return address.
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Return shipping cost:
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We cover it if the issue is our fault (damaged or wrong item).
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You cover it if it’s a change of mind.
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💰 5. Refund Process
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Once we receive and inspect the item, we’ll process your refund.
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Refunds are issued to the original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank or provider.
❌ Items Not Eligible for Return
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Gift cards
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Final sale or clearance items
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Used or customer-damaged products
🤝 Need Help?
We’re here for you.
Contact us anytime at:
📧 contact@shoprame.com